Return and Refund Policy
At the house of Soumaya Pâtisse, each gift box is prepared with care, passion, and special attention to detail to provide a memorable experience. Your satisfaction is essential to us. If, for any reason, your experience does not meet your expectations, here is our returns and refund policy.
Damaged Items or Incorrect Orders
In the event you receive a damaged box or an error occurred in your order:
- Please contact us within 48 hours of receipt..
- Attach a clear photo of the gift box and packaging., accompanied by a brief description of the issue.
- Depending on the situation, we will provide a replacement., a credit or a refund.
Products Not Eligible for Return
Due to the nature of food products de nos créations, returns and exchanges are not accepted.except in the case of an error or confirmed damage on our part.
efunds will not be issued in the following cases:
- Buyer’s remorse after purchase
- nvalid address supplied when placing the order
- Customer absent at delivery or package refused
- Order submitted with the wrong date
🚚 Shipping Issues
Please ensure that the address provided is accurate and complete. Soumaya Pâtisse cannot be held responsible for delays or failed deliveries due to incorrect information or the absence of the recipient.
If you encounter any problem, reach out to us quickly — we’ll be happy to help.
📩 Contact Us
or any inquiries regarding an order, return, or refund, please contact us at: